If something does go wrong and you need help, our friendly and experienced team are on hand on the IT Helpdesk support services to resolve your problem so you can get back to work.
Unlike many IT helpdesk support services, we don’t hire staff to just answer the phone, log your ticket and tell you someone will phone you back, we work with you every step of the way.
Every one of our staff is an IT engineer and we will do whatever we can to resolve your problem on the initial call. We maintain full systems documentation for your IT environment so any of our staff can help you without you having to wait for an engineer that knows your setup. Your support request to the IT helpdesk will go into our web-based system and you’ll be emailed updates on a regular basis.
Sometimes we need access to your computer to help you, we will give you a small number to put into a web page and this will give us access to your computer as if we’re there with you so we can see what you see.