Managed Services

Datek provide a range of managed IT services to ensure your business is never left in the dark. You will have a dedicated account manager and an expert IT support team on hand to ensure you get the most out of your partnership.

24/7 Network Monitoring

24/7 Monitoring 

We monitor our client networks constantly, and every day a technician will connect to your network to check your systems and security. 

Our technicians proactively ensure that that you know of any issues and what we are doing to resolve them. This is all part of our service to manage your IT on your behalf and remove as many unknown risk factors as we can.

24/7 Network Monitoring

IT Helpdesk

Datek’s IT helpdesk is available 24/7, providing help when your business needs it most.

If something goes wrong, our team of friendly IT engineers are only a phone call away, ready to resolve your problem so you can get back to work!

24/7 IT Helpdesk
IT Helpdesk
Virtual Chief Technical Officer (yellow with green)

Virtual Chief Technical Officer

Many businesses are wary of IT outsourcing and handing over the reins to an external IT company, because they need someone who understands the business and the way their IT works... but there is no need, we will take some time to understand your business and the way you work before we make any recommendations! 

VCTO Support

Infrastructure Management 

As well as supporting your staff, we'll also support your infrastructure.

Infrastructure needs regular maintenance to ensure that it's secure and running smoothly, we'll take care of this behind the scenes so you don't need to worry about it!

This includes services such as:

  • Email
  • Firewalls
  • File servers
  • Storage
  • Networking
  • Cloud services
IT Infrastructure Management
IT Infrastructure Management
Engagement

Engagement 

We engage with our customers at every step so that, when you come on-board with Datek, you are fully involved in the process.

Engagement at every level means you are comfortable with us and the service we provide, and we know the business so that we are able to work efficiently  to get the solutions required.

Our process:

  • Understand your business
  • Propose a solution
  • Implement the solution
  • Manage the solution
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Our Approach and Account Management 

We’re confident in our ability to deliver consistent and reliable technical support services which is why we don’t require our customers to sign a long-term contract or have a minimum spend. For us, it’s not about simply providing you with IT support services - we see our role as integral to your success. 

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Our Approach and Account Management