Engagement

 Step 1 - Understand your business

  • Initial meeting
  • IT Assessment / IT Audit

Step 2 - Propose a solution

  • Propose changes 
  • Support proposal

Step 3 - Implement the solution

  • Business take on process
  • Documentation
  • Service Improvement Plan / Strategic Roadmap
  • Project Implementation if required

Step 4 - Manage the solution

  • Ongoing support
  • Quarterly strategic reviews
  • Constant Improvement

We engage with our customers at every step so that, when you come on-board with Datek, you are fully involved in the process.

You will get to know your Account Manager, show us around your business and allow us to become part of the team. Without this level of engagement, we believe that the service we could offer just wouldn’t be good enough.

Our approach is to make sure that it feels like we belong at the heart of your business, working alongside you and your goals. If you already have an in-house IT team, then we spend a lot of time working with them to get to grips with the systems and processes.

Engagement at every level means you are comfortable with us and the service we provide, and we know the business so that we are able to work efficiently and quickly to get the solutions that are needed.

That’s what makes us different.