People all over the world use Skype for Business as a main source of enterprise voice and video meetings in Office 365.
The Skype network conducts over one billion meetings per year, with usage for Skype for Business Online doubling in the past year.
In order to keep up with changing user behaviours, Skype for Business in Office 365 has introduced some new features to cater for all unique working styles - to increase productivity and efficiency for business.
Skype for Business Call Analytics provides administrators with greater visibility. The call analytics provide real time data to identify and rectify issues – such as network issues or headset problems.
This is new to Skype for Business cloud PBX. This feature enables an automated system to answer and route inbound calls using dial pad inputs and speech recognition.
This feature allows incoming calls to be transferred to an available live attendant in the order they are received.
Polycom RealConnect for Office 365 allows customers to connect existing video conferences for Skype for Business Online meetings.
Attendant Console provides an exceptional and professional service through an intuitive interface which automatically prompts the most relevant and up to date information available.
Microsoft have recently released new authentications to improve the security of working with Skype for Business. This includes custom policies for client conferencing and monitoring.
Skype for Business is our single platform for meetings, video and voice and is core to Office 365 to accelerate how teams and people build, create or produce, whether it be documents or ideas.
- Ron Markezich, corporate vice president for Office 365 Marketing.
These new features provide a seamless system of support for IT admins to manage all communications alongside email, content and collaboration.
With Skype for Business, companies can replace their meetings and phone systems, and enable their employees to schedule & join meetings and receive & manage calls within Office 365 – via all devices.
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