Datek don’t just support you, but we maintain and manage your IT infrastructure. All of our customers know that we look after their businesses just like we do our own and all of your staff will know how to use our services and how to get the most out of our partnership.
As well as supporting your staff, we'll also support your infrastructure, this includes services such as email, firewalls, file servers, storage, networking and any cloud services you may have. As trusted IT infrastructure service providers, Datek will ensure that we regularly maintain your infrastructure to ensure that it's secure and running smoothly, we'll take care of this behind the scenes - so you don't need to worry about it.
As part of our IT management and maintenance service, we establish a bespoke Service Improvement Plan (SIP) which identifies quick-fixes where possible for any immediate problems, detailed plans for larger works, timescales, budget requirements and scheduled meetings to monitor progress.
You will be able to see where your investment is going and make strategic decisions about your requirements. We don’t just leave you with documents full of technical jargon - we make sure they’re easy-to-read, the solutions are clear and how important they are to be rectified is highlighted using a traffic light rating system.
In addition, we analyse and read reports about our customers’ IT every day. We don’t just rely on automated systems; every day our engineers will connect to your network to make sure that everything is running smoothly.